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Return Policy

1. Refund for non-compliance with the purchase or reasons not justified

In the purchases made through this Site, the User may revoke his acceptance within the term of ten (10) consecutive days counted from the moment the delivery becomes effective, without any responsibility. For these purposes, the revocation may be communicated by telephone and / or through an email sent to the following email: usanetcreams@gmail.com
Once the revocation has been made and communicated, the user must immediately place the product at the disposal of the Company, unopened and unused, with all the labels and packaging with which it was delivered in perfect condition. The shipping costs for the return will be borne by the buyer. All amounts paid by the customer to the Company for the purchase will be reimbursed to the customer by the same means of payment used in the acquisition of the product within 30 calendar days after the revocation of the acceptance was notified.

2- Return due to allergic reaction to a product.

In all cases, USA NetCreams recommends reading the product’s leaflet before using it.
The customer will be entitled to the return of the product purchased through the site within 10 calendar days from the moment the delivery becomes effective, when at the time of use, it causes a reaction of the allergic or inflammatory type unknown, In this situation, we ask you not to use the product again and start the return process, communicating by telephone and / or through an e-mail sent to the following email: usanetcreams@gmail.com.
You must attach the following information by mail:
– Date and time of the event.
– Synthetic description of what happened.
– Photograph of the inflammatory process caused by the product itself.
Do you have any of the following diseases?
Diabetes, celiac disease, hypersensitivity to specific medications, psoriasis, rosasea.
Once the revocation has been made and communicated, the user must immediately make the product available to the Company. The expenses incurred by the return of the product will be borne by the Company. All amounts paid by the customer to the Company for the purchase will be reimbursed to the customer by the same means of payment used in the acquisition of the product within 30 calendar days after the revocation of the acceptance was notified.

3 – Refund and Refund for delivery in bad conditions or defective product.
The customer has the right to return the product within 10 calendar days after receiving it, when it does not present technical failures of the factory but hits related to the shipping logistics. For these purposes, the revocation may be communicated by telephone and / or through an e-mail sent to the following e-mail: usanetcreams@gmail.com and, as much as possible, photographs of what happened. It is important that you take some pictures of the packaging and the damages that support a possible complaint to the carrier.
Once the revocation has been made and communicated, the user must immediately make the product available to the Company.

USA NetCreams will send a new product after receiving the defective product and will assume the shipment from the return. The expenses incurred by the return of the product will be borne by the Company.